Women’s 925 Sterling Silver Infinity Birthstone Open Ring
Return policy
Returns & Refunds
30-Day Returns
We want you to love your purchase. If you're not completely satisfied, you may request a return within 30 days of delivery.
Eligible Returns
Returns are accepted for:
- Damaged or defective items
- Incorrect items received
- Manufacturing defects
- Customer remorse (unused and unworn items in original packaging)
Return Shipping
- Our error (damaged, defective, or incorrect item): We cover the return shipping cost.
- Changed your mind or ordered the wrong item: Return shipping is the customer's responsibility.
No Restocking Fee
We never charge a restocking fee on approved returns.
Fast Refunds
Once your return is received and inspected, refunds are processed within 5 business days to your original payment method.
Non-Returnable Items
For hygiene and customization reasons, the following items cannot be returned unless they arrive damaged or incorrect:
- Worn earrings
- Earrings with removed hygiene seals
- Personalized or engraved jewelry
- Gift cards
Need Assistance?
Contact our customer support team at service@riviko.store, and we'll be happy to help with your return request.
Shipping Policy
Shipping Information
✨ Free U.S. Standard Shipping
We offer FREE standard shipping on all U.S. orders with no minimum purchase required.
Processing Time
- Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
- Orders placed after 2:00 PM EST will be processed on the next business day.
Estimated Delivery
- Contiguous U.S. States: 3–7 business days
- Alaska, Hawaii & APO/FPO: 10–15 business days
Delivery times may vary due to weather, carrier delays, or peak holiday seasons.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number and tracking link so you can follow your package every step of the way.
Shipping Carriers
We partner with trusted U.S. carriers, including USPS, UPS, and FedEx, to ensure safe and reliable delivery.
Need Help?
If you have any shipping questions, please contact us at service@riviko.store. Our customer support team responds within 24 business hours (Monday–Friday).