Shipping policy

At riviko.store, we are committed to providing a transparent and reliable shipping experience. This Shipping Policy complies with Google Shopping Ads requirements.

1. Free Delivery

We offer free delivery for all orders within the United States (including the contiguous 48 states, Alaska, Hawaii, and US territories where applicable). No minimum purchase is required.

2. Order Handling Time

All orders are processed within 1–2 business days (excluding weekends and public holidays).
You will receive an order confirmation email immediately after placing your order, and a shipping confirmation email with tracking information once your order has been dispatched.

3. Cut-off Time

Cut-off Time: 2:00 PM (GMT-05:00) Eastern Standard Time (New York) on business days.
Orders placed after the cut-off time will be processed on the next business day.

4. Transit Time

Standard Transit Time: 3–7 business days (depending on your location within the US).
Delivery delays may occasionally occur due to carrier issues, weather, or high-volume periods. We will notify you of any significant delays.

5. Carriers

We primarily use the following carriers for order fulfillment:

USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx
(Additional regional carriers may be used for remote areas)

6. Restrictions

We currently only ship to addresses within the United States (including PO Boxes and APO/FPO addresses, subject to carrier restrictions).
We do not ship to international destinations at this time.
Some oversized or heavy items may have shipping restrictions; if applicable, this will be noted on the product page.

7. Tracking & Issues

Once your order ships, you will receive a tracking number via email.
If you do not receive tracking within 3 business days, please check your spam folder or contact us.
For lost, stolen, or delayed packages, please contact us within 7 days of the expected delivery date so we can file a claim with the carrier.

8. Address Accuracy

You are responsible for providing an accurate and complete shipping address.
If an order is returned to us due to an incorrect address provided by the customer, you will be responsible for the cost of re-shipping. If you request a refund instead, the original shipping cost (if any) will be deducted.
Please double-check your address before submitting your order.

9. Taxes

We do not charge any taxes on purchases from riviko.store. However, you are solely responsible for any use taxes or other tax obligations required by your state or local jurisdiction.