Refund policy

Last Updated: June 2026

At Riviko, we are committed to providing high-quality jewelry and an exceptional shopping experience. If you are not completely satisfied with your purchase, we're here to help.

This Return & Refund Policy clearly explains your rights, return eligibility, shipping responsibilities, and refund process.

1. Return Window

You may request a return within 30 calendar days of receiving your order.

Returns requested after 30 days from the delivery date may not be accepted.

2. Return Eligibility

You may request a return or refund under the following circumstances:

Product Quality Issues

Returns are accepted if the item:

  • Arrives damaged during shipping

  • Has a manufacturing defect

  • Is missing parts or is unusable

  • Is significantly different from the product ordered

  • Is the wrong item, size, or color sent by Riviko

Customer Remorse Returns

We also accept returns if you:

  • Changed your mind

  • Ordered the wrong product

  • No longer want the item

Customer remorse returns must meet the following conditions:

  • Item is unused and unworn

  • Item is in its original condition

  • Original packaging is included

  • All accessories and tags are included

3. Return Address

Approved returns should be mailed to our U.S. return fulfillment center:

Riviko Returns Center

Return Address (Authorized Logistics Hub): To ensure efficient
inspection and faster processing, all returns are handled by our authorized
U.S. logistics partner. Please mail your approved return to: RivikoInternational c/o Returns Department 1601 51st Ave, Greeley, CO 80634,  United States

Before returning any item, please get in touch with our customer support team at:

Email: service@riviko.store

Please include:

  • Order number

  • Product photos or videos (if damaged or defective)

  • Brief description of the issue

To ensure a fast and seamless refund, we highly recommend notifying our customer support team at service@riviko.store before shipping your package. This allows our team to track your shipment and expedite your 5-day refund processing. Returns sent directly to our hub are fully accepted, but may require additional time to identify and process.

4. Restocking Fee

No Restocking Fee

Riviko does not charge any restocking fee for approved returns.

5. Return Shipping Costs

If the Return Is Due to Our Error

Examples include:

  • Damaged products

  • Defective products

  • Incorrect item shipped

Riviko will cover the return shipping cost.

We will either:

  • Provide a prepaid return shipping label, or

  • Reimburse reasonable return postage after verification.

If the Return Is Due to Customer Remorse

Examples include:

  • Changed mind

  • Ordered the wrong style

  • Ordered the wrong size

  • No longer needed

The customer is responsible for return shipping costs.

For your protection, we recommend using a trackable shipping service.

6. Refund Process

After we receive and inspect your returned item, we will notify you of the refund status.

Approved refunds will be processed within 5 business days.

Refunds will be issued to the original payment method used for the purchase, including:

  • Credit Card

  • Debit Card

  • PayPal

  • Shop Pay

  • Other supported payment methods

Depending on your financial institution, it may take an additional 3–7 business days for the refund to appear in your account.

7. Original Shipping Charges

Original shipping charges are non-refundable, except when:

  • The product arrives damaged

  • The product is defective

  • Riviko ships the wrong item

In these situations, Riviko will refund both the product price and the original shipping cost.

8. Non-Returnable Items

For hygiene, safety, and customization reasons, the following items cannot be returned unless they arrive damaged, defective, or incorrect:

  • Earrings that have been worn

  • Earrings with removed hygiene packaging or protective seals

  • Personalized or custom-made jewelry

  • Engraved jewelry

  • Gift cards

These restrictions help ensure product quality and customer safety.

9. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • Photos of the product

  • Photos of the packaging (if applicable)

We will work quickly to provide a replacement or full refund.

10. Exchanges

At this time, we do not offer direct exchanges.

If you would like a different style or size, please return the original item (if eligible) and place a new order.

11. Cancellations

Orders may be canceled before shipment for a full refund.

If an order has already shipped, it will be subject to the standard Return & Refund Policy.

12. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Riviko Customer Support

Email: service@riviko.store

Return Address:

Riviko Returns Center

1601 51st Ave

Greeley, CO 80634

United States

Customer service inquiries are typically answered within 24 business hours on business days.