Refund policy

We want you to be completely satisfied with your purchase. If you are not, please review our return and refund terms below. This policy complies with Google Shopping Ads requirements regarding return windows, costs, and restocking fees.

1. Return Window

You have 30 days from the date you receive your item to request a return and refund.

2. Eligibility for Return & Refund

You may request a refund return if:

The product is damaged upon arrival.
The product is unusable (e.g., defective, missing parts, or not functioning as described).
The product is not the same as the model you ordered (e.g., wrong size, color, or item).

Customer Remorse (changed mind / bought wrong item): Returns are also accepted for customer remorse, but return shipping costs will be the customer’s responsibility (see Section 5).

3. How to Request a Return

To initiate a return, please contact our customer service team at service@riviko.store with:

Your order number
Photos or video showing the issue (for damaged/defective claims)
A brief description of the problem

Important: Do not send items back to the original shipping address or any business address you find online. Our customer service team will provide you with the specific return address for your return. Returns sent to the wrong address may not be processed or refunded.

4. Restocking Fee

We do not charge any restocking fee for any return, whether due to product quality issues or customer remorse.

5. Who Pays for Return Postage (Return Shipping Cost)?

Reason for Return	Who Pays Return Shipping
Product quality problem (Damaged / Defective / Wrong item sent)	Merchant (riviko.store) pays – We will provide a prepaid return shipping label or reimburse you for reasonable return postage costs.
Customer remorse (No longer likes the product / Bought wrong size or color / Changed mind)	Customer pays – You are responsible for the cost of return shipping. We recommend using a trackable shipping method.

6. Refund Processing Time

Once we receive your returned item and verify the issue, we will process your refund within 5 business days.
Refunds will be issued to your original payment method (credit card, PayPal, etc.).
Please note that your bank or payment provider may take additional time (typically 3–7 business days) to reflect the refund in your account.